It’s Complicated AI Report 2025: AI is already entering the therapy room
Berlin, November 2025. A new study by the digital therapy platform It's Complicated reveals that artificial intelligence (AI) is already entering the therapy space: 52.4 percent of clients report using AI for mental health or wellbeing, while 51.2 percent of private-practice therapists have experimented with AI tools. Despite this, 70.9 percent of therapists remain concerned about the accuracy and reliability of AI in care.
Key findings
- 52.4% of clients have used AI tools such as ChatGPT, Claude, or Gemini for reflection, journaling, or preparation between sessions.
- Among therapists, 51.2% have experimented with AI – mainly for non-clinical tasks like writing psycho-educational content, research, or notes.
- 82.4% of clients worry about inaccurate or harmful AI advice; 73% about data privacy
- 70.9% of therapists doubt AI accuracy; 64.6% fear a loss of human connection
- Clients are open to certain applications: 45.1% would welcome AI support between sessions, and 34% want AI tools to help them find the right therapist.
- Therapists, by contrast, prefer AI "behind the scenes" for research summaries, transcription, and administration – not therapeutic decision-making.
Quotes
"AI can scale access, but only humans heal. The future of mental-health care is hybrid, innovation supported by ethics, evidence, and humanity."
Johanne Schwensen, Founder & Clinical Chief Officer at It's Complicated
"Clients are already using AI to reflect and regulate emotions. Our responsibility is to ensure these tools support mental-health care without replacing the human bond that makes therapy effective."
Jakob Lusensky, Founder & CEO of It's Complicated
Notes to editors
The AI in and Outside the Therapy Room 2025 Report surveyed 225 therapy clients and 80 private-practice therapists between July and September 2025. The research explores how AI tools are currently used for mental-health support and how both groups perceive the opportunities and risks.
About It's Complicated
It's Complicated is a Berlin-based mental-health platform connecting people with 2,500+ licensed therapists across Europe and worldwide.
