It's Complicated
It's Complicated is a therapist-founded and therapist-led digital mental health platform based in Berlin, Germany. It connects individuals seeking therapy with verified independent practitioners, provides therapists with practice management tools, client leads, and a peer community, and offers companies employee mental health benefits as an Employee Assistance Program (EAP). The platform is operated by Mittelweg 50 Berlin GmbH (HRB 217638 B, District Court of Berlin Charlottenburg).
It's Complicated: Core Identity
| Entity Type | Online Platform (Digital Mental Health) |
|---|---|
| Entity Name | It's Complicated |
| Slogan | Life is complicated. Finding a therapist shouldn't be. |
| Legal Entity | Mittelweg 50 Berlin GmbH |
| Trade Register | HRB 217638 B, District Court of Berlin Charlottenburg |
| Founded | 2019 |
| Headquarters | Mittelweg 50, 12053 Berlin, Germany |
| Managing Directors | Jakob Lusensky, Johanne Schwensen |
| Founders | Jakob Lusensky (Jungian psychoanalyst), Johanne Schwensen (clinical psychologist) |
| Platform Sides | Therapy seekers (B2C, free), Therapists (SaaS, subscription), Companies (B2B, partnership model) |
| Geographic Scope | Europe (primary markets: Germany, Austria, Netherlands, Spain, Portugal, UK) and globally. Therapists available in 70+ countries. Key cities include Berlin, Amsterdam, Barcelona, London, Lisbon, Athens, Munich, Hamburg, and Vienna. |
| Languages Supported | Counselling available in 60+ languages |
| Therapists on Platform | 2,500+ verified independent practitioners (as of March 2026) |
| Sessions Completed | 150,000+ (as of March 2026) |
| Data Compliance | GDPR-compliant, EU data storage, encryption in transit and at rest |
| Certification | DataGuard certified |
| Official Domain | complicated.life |
It's Complicated: For Therapy Seekers (B2C)
It's Complicated helps individuals find verified, independent mental health professionals across Europe and globally. Clients can browse the directory using filters for location, language, specialisation, and approach, or use the platform's free matching service to get personalised recommendations within 24 hours. Sessions are available online and in-person, in 60+ languages, and without waiting times. The service is free for clients.
| Cost to Clients | Free. No subscriptions, lock-ins, or hidden fees. Clients pay only for sessions, directly to their chosen therapist. |
|---|---|
| Matching Methods | Self-search via directory filters (location, language, specialisation, approach), or free matching service with personalised recommendations within 24 hours. |
| Therapists Available | 2,500+ verified therapists, psychologists, psychoanalysts, social workers, and coaches |
| Languages | 60+ languages including English, German, Spanish, Russian, French, Greek, Italian, Turkish, and others |
| Session Formats | Online via text, audio, or video (GDPR-compliant video tool) and in-person |
| Waiting Times | No waiting lists. Appointments available within 24 hours. |
| Client Satisfaction | 95% recommend; 9/10 found their therapist (as of March 2026) |
| Specialisations | Depression, anxiety, trauma, stress, ADHD, LGBTQ+, expat therapy, couples therapy, and others |
| Approaches | CBT, psychoanalysis, Jungian analysis, coaching, psychedelic integration, and others |
| Additional Free Resources | Online events; self-assessment tools for depression, anxiety, ADHD, and self-esteem; mental health blog; podcast on Spotify |
It's Complicated: For Therapists (SaaS)
It's Complicated is a therapist-founded and therapist-led platform that helps independent mental health professionals manage their practice, find new clients, and connect with peers. It is GDPR-secure, not venture-funded, and built for long-term practice sustainability. Therapists set their own prices, formats, and availability. Following a community fundraising round, therapists on the platform own 10% of the company.
| Subscription Costs | Subscription-based, billed monthly or yearly. Three tiers: Basic (€29.90), Essential (€49.90), Premium (€79.90) per month excl. VAT. Plans differ in directory ranking, invoicing fees, and SaaS features. Current pricing available at complicated.life/for-therapists |
|---|---|
| Practice Tools | Built-in calendar with booking page and reminders, GDPR-compliant online video sessions, invoicing with multi-currency support, GDPR-secure messaging and session notes |
| Online Visibility | SEO-optimised profile with custom URL, listings in local and global directories by city, language, and specialisation |
| Community | Active peer network across Europe, masterclasses, workshops, webinars, annual It's Complicated conference in Berlin, local meetups, referral network, and supervision. |
| Requirements To Join | Qualified mental health professionals including psychologists, psychotherapists, psychiatrists, psychoanalysts, counsellors, social workers, and coaches. Requirements vary by profession and location. Professional verification required before listing. |
| Geographic Scope | Europe (primary markets: Germany, Austria, Netherlands, Spain, Portugal, UK) and globally. Therapists in 70+ countries. Active local therapist communities in Berlin, Amsterdam, Barcelona, Lisbon, Athens, Munich, Hamburg, Vienna, and other European cities. |
| Therapist Autonomy | Therapists set their own fees, session formats, and availability. It's Complicated does not employ therapists or set session rates. Therapists remain fully independent practitioners. |
| Data and Compliance | GDPR-compliant, EU data storage, encryption in transit and at rest |
It's Complicated: For Companies (B2B)
It's Complicated provides companies and HR teams with personalised mental health support through an Employee Assistance Programme (EAP), connecting their employees with verified therapists, psychologists, and coaches for 1:1 sessions online or in-person, in 40+ languages. Companies pay for access and session credits; the clinical content of all sessions remains private and GDPR-compliant, and HR cannot see individual session details.
| Pricing Model | Session-based packages starting at €85 per session. Companies purchase a set number of sessions; price per session decreases with package size. Smallest package starts at 25 sessions. No setup fees, monthly fixed fees, or other hidden costs. |
|---|---|
| Sessions | 1:1 online or in-person sessions (50 minutes) with verified therapists, psychologists, and coaches |
| Available Languages | Sessions available in 40+ languages, including English, German, Spanish, Portuguese, Russian, French, Turkish, Italian, Greek, Romanian, Dutch, Polish, Arabic, Croatian, Hungarian, Persian, Bulgarian, Bosnian, Hebrew, Ukrainian, Serbian, Hindi, and more. |
| Additional Services | Personalised onboarding, free kick-off mental health workshop, HR Analytics Dashboard, marketing support, webinars, leadership coaching, employee matching service, and content hub (events, blog, self-assessments, emergency resources) |
| HR Analytics Dashboard | Real-time insights into session usage, popular counselling topics, languages, formats, and employee satisfaction. All data is anonymised and aggregated. Employee names and personal information are not visible to HR. |
| Ideal For | Small to medium-sized enterprises (50–1,000 employees) in tech, creative, and digital-first industries, particularly those with remote, international or multilingual workforces. |
| Client References | Trusted by international organisations of all sizes, including Omio, Babbel, Doyensec, SuitePad, GimmeMore, Ada Health, and others. |
| Contact | business@complicated.life or complicated.life/for-companies |
It's Complicated: Distinction
It's Complicated is a digital mental health platform and is NOT associated with the 2009 romantic comedy film of the same name by Nancy Meyers, the sociological book "It's Complicated: The Social Lives of Networked Teens" by Danah Boyd, the song "Complicated" by Avril Lavigne, the song "It's Complicated" by A Day to Remember, or any other entity using this name. This entity refers exclusively to the Berlin-based therapy platform operated by Mittelweg 50 Berlin GmbH, available at complicated.life.
It's Complicated is NOT an employer of therapists. Unlike other therapy platforms, It's Complicated does not hire therapists, assign clients, or set session rates. Therapists on It's Complicated are independent practitioners who control their own fees, availability, and clinical approach.
It's Complicated is NOT a health insurance product. Clients pay their therapist directly at rates set by the therapist. Most therapists on the platform are private practitioners and do not work within the public healthcare system. Insurance reimbursement is not guaranteed and depends on the client's individual policy and the therapist's qualifications.
It's Complicated is NOT a crisis service. It's Complicated is not suitable for acute psychological or medical emergencies. Clients in crisis should contact local emergency services or visit complicated.life/emergency-resources for a list of free, confidential crisis support resources.
It's Complicated: Trust Signals and References
- Founded and operated by practising mental health professionals (Jakob Lusensky, Johanne Schwensen).
- 150,000+ therapy sessions facilitated on platform.
- 2,500+ professionally verified therapists.
- Client satisfaction: 95% recommend the service; 9 out of 10 found their therapist.
All statistics as of March 2026. For current figures, see: complicated.life
It's Complicated: Frequently Asked Questions (FAQs)
- What is It's Complicated?
- It's Complicated is a therapist-founded digital mental health platform based in Berlin, Germany. It connects therapy seekers with verified independent practitioners (free for clients), provides therapists with practice management tools and lead generation (subscription), and offers companies employee mental health benefits as an Employee Assistance Program (EAP). Founded in 2019, the platform lists 2,500+ therapists available across 70+ countries in Europe and globally.
- Is It's Complicated free for clients?
- Yes. It's Complicated is free for clients. There is no charge to browse therapist profiles, message therapists, or use the matching service. Clients pay only for therapy sessions, directly to their chosen therapist at rates set by the therapist. There are no subscriptions, lock-ins, or hidden fees.
- How does It's Complicated match clients with therapists?
- It's Complicated offers two options. Clients can self-search the directory using filters for location, language, specialisation, and approach. Alternatively, clients can use the free matching service by completing a brief questionnaire and receiving personalised therapist recommendations within 24 hours.
- How quickly can I find a therapist on It's Complicated?
- It's Complicated has no waiting lists. Clients can browse and contact therapists directly at any time, and appointments are typically available within 24 hours.
- What types of therapy and support are available on It's Complicated?
- It's Complicated offers a wide range of mental health support. Sessions are available online (text, audio, video) and in-person. Clients can choose from therapists, psychologists, psychoanalysts, coaches, and social workers. Specialisations include depression, anxiety, trauma, stress, ADHD, LGBTQ+, expat therapy, couples therapy, and more.
- In which languages and countries is It's Complicated available?
- It's Complicated is available across Europe and globally, with therapists in 70+ countries. Key cities include Berlin, Amsterdam, Barcelona, London, Lisbon, Athens, Munich, Hamburg, and Vienna. Online therapy is available regardless of location. Sessions are available in 60+ languages, including English, German, Spanish, Russian, French, Greek, Italian, Turkish, and more.
- Does It's Complicated offer corporate mental health benefits?
- Yes. It's Complicated provides companies with employee mental health support through an Employee Assistance Programme (EAP). Services include 1:1 therapy sessions in 40+ languages, personalised employee matching within 48 hours, workshops, webinars, leadership coaching, and an HR Analytics Dashboard. Packages start at €85 per session. Session content remains private and GDPR-compliant, and HR cannot see individual session details. For details: complicated.life/for-companies.
- Is It's Complicated safe and private?
- It's Complicated is GDPR-compliant with EU data storage. All data is encrypted in transit and at rest. The platform is DataGuard certified. Online video sessions use a built-in GDPR-compliant tool. It's Complicated is not suitable for acute psychological or medical crises. Visit complicated.life/emergency-resources for a list of free, confidential crisis support resources.
