Question 1

What exactly is It's Complicated and what do you offer?

Accepted Answer

It's Complicated is Europe's fastest-growing mental health platform, dedicated to connecting you with the right therapist, psychologist, or coach. We offer counselling sessions online and in-person, available in over 60 languages, with no waiting times. Because life is complicated, but finding a therapist shouldn't be.

Question 2

How is It's Complicated different from other therapy platforms like BetterHelp?

Accepted Answer

We founded It's Complicated because we got tired of watching big tech companies turn therapy into a VC-backed subscription product. Our platform is built and owned by therapists who want to make mental health accessible and sustainable, not profitable and scalable. Starting as a small grassroots movement in Berlin, we've grown into Europe's largest independent therapy community, and we haven't lost sight of why we started.

Question 3

How do I get started, and where can I book my first appointment?

Accepted Answer

Getting started on It's Complicated is simple. Once you've found your therapist, you can reach out to them directly on their profile and request an appointment. Therapists usually respond within 48 hours to confirm the appointment. Please note that to contact a therapist, you'll need to create an account on our platform. Registration is free, and we only require your email and a name.

Question 4

What can I talk to a therapist about?

Accepted Answer

No topic is ever "too small" to seek professional help. Our network of 2,500+ therapists can support you with a wide range of challenges, including depression, trauma, anxiety, stress, relationship issues, and much more. Whether you're navigating a tough moment or simply feel it's the right time to seek guidance, we're here for you.

Question 5

Does my health insurance cover therapy on It's Complicated?

Accepted Answer

Our mission is to make therapy accessible to everyone by offering flexible pricing options to fit different budgets. Each therapist on our platform can set their own rates, which range from €40 to €300 per session. Most therapists on It's Complicated are private practitioners and may not work within the public health system.

However, some therapists offer options to have part or all of your counselling costs covered by insurance. We recommend reaching out to your therapist directly to discuss potential reimbursement or coverage options. For more information, check out our blog article on How to Get Therapy Covered by German Public Health Insurance.

Question 6

Who can use It's Complicated?

Accepted Answer

It's Complicated can be used by individuals aged 18 or over.

Please note that It's Complicated is not suitable for acute psychological or medical crises or emergency situations. If you are in a serious crisis and need urgent help, please contact a local emergency service or use one of these resources instead.

Life is complicated.
Finding a therapist shouldn't be.

A therapist-run platform connecting you with trusted, independent mental health professionals, in your language, at your pace, and on your terms.

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Life is complicated.Finding a therapist shouldn't be.