Your practice made simple

Join our international community of private practitioners. Our online platform gives you access to client referrals, invoicing, video conferencing, session notes and an easy-to-use calendar. We help your work as a counsellor become less complicated.
It's Complicated

How it works

Run your practice with ease

Manage your practice from just one place. With smart and simple features, like an interactive scheduler, secure messaging, invoicing and high-quality video sessions, you have everything you need to do counselling with ease.

Run your practice with ease

Get client referrals

Let the right clients find you - with filters available for language, specialty, availability, and more, It's Complicated makes it easy for the most suitable clients to find your profile.

Easy online booking

Manage your calendar efficiently and reduce your workload, with no need for double-entries. You can also send mobile reminders for each session. Supports calendar integration with Google Cal, Outlook and more.

Get paid

Get paid in advance to reduce no-shows. You can also send invoices manually at any time. Clients can pay with credit card or bank transfer.

Get more Referrals

Get more Referrals

Customized profile page

Your profile page displays your photo, the type of therapy you offer, whether you work with insurances, where you’re located, pricing, your real-time availability and a comprehensive biography.

Optimized geo-location

Be found by potential clients looking for an appointment close to home, as well as by those seeking a therapist for online work.


We know that being a counsellor can be isolating - in fact, this is one of the main reasons we started It's Complicated. Join our international community on Facebook and make connections around the world.

GDPR Secure communication

GDPR Secure communication

Secure messaging

Our encrypted messaging service meets the latest standards for secure communication, for you and your clients' safety.

Analytics & statistics

Gain insight into how your profile is doing and track your progress. The statistics section gives you an overview of how many referrals and profile views you have had over time.

Session notes

Keep track of all your client notes. The notes are encrypted, and can only be read by you.

Encrypted video sessions

Encrypted video sessions

Safe and secure

Our encrypted messaging service meets the latest standards for secure communication, for you and your clients' safety.

Simple and therapy-centered

The video system is designed by therapists for therapists. The focus is on high-resolution video, clear audio and a simple interface, with features such as easily hiding your own picture. It also works with any browser, so you don’t need to install anything new.

Keep all of your work in one place

Most therapists use multiple platforms to manage their private practice. We’ve made it easy to bring your existing clients to join the platform, so you can do online sessions, take notes, schedule appointments, and message your clients – all in one, safe place.


Start growing your practice today

Regardless of where you are in your career as a private practitioner, we have
a membership plan that suits your needs.



For practitioners focused on growing their practice.

Transaction fees: 15%

On all invoices sent through the platform


billed yearly or
€25.00/month billed monthly

Get Started


For the established who want to save time with an all-in-one digital platform.

Transaction fees: 10%

On all invoices sent through the platform


billed yearly or
€39.00/month billed monthly

Get Started

Included in all plans

  • Get new client referrals
  • A public and easy-to-edit profile
  • Easy scheduler & calendar integration function
  • Encrypted messaging and note-taking
  • Unlimited end-to-end encryted video solution
  • Easily schedule an online session with an existing or new client
  • Invoicing system with pre-pay option
  • Optional participation in our employment assistance program (EAP)

Rolling Membership

Our rolling membership option gives you the flexibility to cancel or change your membership at any time. All we ask for is a day's notice before your next payment is due.


Interested but not ready to join?

Visit our Facebook group to meet therapists already onboard.


Subscription questions?

Check out our FAQ

Sign up for free

Are you interested in being the first
It's Complicated counsellor in your city?

Register above or send us a message and you may be eligible
for 3 months free membership!


Our Success Stories


Build your best practice

Increased visibility

Eight out of 10 health inquiries start with an online search engine.

Improve Security

We provide you with an encrypted video solution and safe messaging with your clients.

Grow your practice

Close to 90 percent of new client introductions happen on a digital platform.

Secure Payments

Our secure invoicing system ensures you get paid directly, hassle-free.

Easy scheduling

Reduce no shows and improve attendance with our easy scheduler.

Our Story

Why It's Complicated

No one expected that these two therapists, with completely different approaches to counselling, would share the goal of making life less complicated for therapists and clients alike. Read more about Johanne and Jakob's story...

Our Story
More Information


Register today