Last updated: March 2026

Third-Party Services

To run our platform and deliver our services, we work with selected third-party providers. These cover areas such as hosting, payments, video sessions, analytics, support, and marketing. We work with these providers only to deliver our services, and we don’t sell or trade your personal data. An overview of the key providers can be found below.

Service/Vendor	Purpose of Processing	Location	Legal Basis of Processing
ActiveCampaign(ActiveCampaign, LLC)More info here	Email marketing, transactional emails, newsletter	USA*	Art. 6 (1) (a) GDPR (marketing emails); Art. 6 (1) (b) GDPR (transactional emails)
AWS(Amazon Web Services EMEA SARL)More info here	Hosting, application deployment, database storage	Germany	Art. 6 (1) (f) GDPR
Circle(CircleCo, Inc.)More info here	Community platform for networking, events, and learning	USA**	Art. 6 (1) (f) GDPR
Cloudflare Turnstile(Cloudflare, Inc.)More info here	Bot protection and CAPTCHA alternative	USA*	Art. 6 (1) (f) GDPR
PostHog(PostHog, Inc.)More info here	Analytics platform for user behaviour and usage tracking	Germany*	Art. 6 (1) (a) GDPR
Google Analytics(Google Ireland Limited)More info here	Website tracking and analytics	Ireland*	Art. 6 (1) (a) GDPR
Google Tag Manager(Google Ireland Limited)More info here	Management of website tags for analytics	Ireland*	Art. 6 (1) (a) GDPR
HubSpot(HubSpot, Inc.)More info here	CRM and contact management	Ireland*	Art. 6 (1) (f) GDPR
Sentry(Functional Software Inc.)More info here	Error tracking and performance monitoring	Germany	Art. 6 (1) (f) GDPR
Stream(Stream.io, Inc.)More info here	Video and chat provider for online counselling sessions	Ireland	Art. 6 (1) (b) GDPR
Stripe(Stripe Payments Europe, Limited)More info here	Payment processing (subscriptions, client payments)	Ireland	Art. 6 (1) (b) GDPR
TrustPath(TrustPath UG)More info here	Fraud prevention, risk assessment, and bot detection	Germany	Art. 6 (1) (f) GDPR
Typeform(TYPEFORM SL)More info here	Therapist matching service questionnaire	Spain*	Art. 6 (1) (f) GDPR
Usercentrics(Usercentrics GmbH)More info here	Cookie consent management platform	Germany	Art. 6 (1) (c) GDPR
Zendesk(Zendesk, Inc.)More info here	Customer support and ticket management	Germany	Art. 6 (1) (f) GDPR

*Note on U.S. data transfers: Some of the providers listed above may process personal data in the United States (marked with *). The European Union (EU) has agreed on a special framework with the U.S. to make sure that your data is protected when it is transferred there. This framework is called the EU–U.S. Data Privacy Framework. If a U.S. provider is certified under this framework, the transfer of your data is considered safe and compliant with the GDPR.**International data transfers to this provider are covered by Standard Contractual Clauses (SCCs) under Art. 46(2)(c) GDPR.

Built with care in Berlin.

GDPRCompliant

Rated
excellent

It's Complicated

Resources

Contact & legal

Therapists by city

Therapists by language

Therapists by specialization

Therapists by approach

It's Complicated is not suitable for acute psychological or medical crises or emergency situations.If you are in a serious crisis and need urgent help, please contact a local emergency service or use one of these resources instead.