The HoneyOur therapist conference · 5–6 June 2027 · Berlin
Super early bird tickets now open — from €119Learn more
Sit back and be human.
Everything you need to run a private practice, and 2,500 colleagues across Europe to run it alongside.
- Built by therapists, for therapists
- Independent and therapist-run
- EU-hosted tools
A place for your whole practice
Community
Connect, share and learn with therapists locally and across Europe.
Practice tools
Bookings, notes, secure video and invoicing in one calm place.
Find clients
Be found by clients who fit your practice, online and in person.
How it works
Discover It's Complicated
It's Complicated brings therapists together to manage their practice, grow their client base, and connect with colleagues across Europe. As a member, you get simple, secure tools and marketing features that help you build a long-term, sustainable practice.
ManageData stored in the EU. Encryption in transit and at rest.
Run your practice with the brilliant basics
A secure practice management suite with everything you need in one place.
Client CenterUnified profiles, intake, messaging
Calendar & BookingSmart scheduling, reminders, no-show protection
Billing & AccountingInvoices, payouts, multi-currency, income overview, tax-friendly exports
Secure VideoUnlimited, GDPR-compliant sessions (individuals & couples)
Notes & DocumentationStructured notes, attachments, exports
Grow
Let the right clients find you
Turn your profile into a steady source of the right enquiries.
Verified therapist profilesIn Europe's fast-growing directory
Local & modality pagesFor targeted visibility
Matching programme(Opt-in) to boost new client leads
SEO-friendly profileWith custom URL, video intro, links
AnalyticsTo understand views, enquiries, conversions
BelongTherapist-founded. No venture pressure. Built for sustainability.
A community that ends the isolation of private practice
Grow with international and local peers who share your standards and values.
Further educationMasterclasses, workshops, live webinars
Local meetupsAmbassador-led circles across EU cities
Referral networkShare/receive referrals you can trust
SupervisionFind supervisors and mentors by specialty
Annual conferencePresent, learn, and connect in Berlin
Testimonials
It’s Complicated stories
Listen to what our international community of practitioners has to say about us.
It's complicated is a wonderful platform and community. The fact that it was founded by therapists informs every aspect of how the platform is run. This makes it feel like a very safe space for therapists and clients.
Layla Voll-CollinsIreland
It's Complicated is the only platform that I know that is really working for therapists. We really feel that it's built by and for therapists, without venture capital. The tools work well, the team is dedicated and reactive, and after more than two years of working with It's Complicated, I would absolutely recommend it to colleagues!
Clara BeckerFrance
Everything in one place, from scheduling and invoicing to secure notes and documents. It saves me time, reduces cognitive load, and lets me focus on my clients.
Dr Vladislava SusaninaBulgaria
Hands down, the best therapist community and directory I've ever found. It was the stepping stone that allowed me to launch my own private practice. Great support from the team at every step. Highly recommended.
Silvia OliveiraPortugal
It's Complicated is a user-friendly, therapy-led suite of services built into a platform that has allowed me to return to my beloved profession, after many years facing road blocks trying to return to professional practice in a foreign country.
Madeleine HerringGermany
IC platform is a great space to connect with clients, be helpful to them, and gain a sense of connection for yourself, while also developing new peer relationships. It is a valuable resource in growing my practice and building my community group. I'm proud to be a part of IC.
Oleksii TkachenkoUkraine
About It's Complicated
In 2019, two therapists set out to build the platform they wished existed.
Membership
Find the membership that fits your needs
An all-in-one therapy software solution and community created for therapists by therapists – so you can focus on what really matters: your clients.
Basic
€29.90/month (excl. VAT)
Professional, search engine optimised profile
Listing in our local and global directories
Community for networking and events
Unlimited, 1:1 GDPR-secure online video calls
Built-in calendar with personal booking page
Invoicing system with prepay booking option
Encrypted client messaging and note-taking
Up to 100 intake forms and file uploads
Fees when invoicing through the platform:25% commission fee on first invoice for new clients, 5% fee on repeat client invoices
Essential
€49.90/month (excl. VAT)
Improved ranking in directory search results
Personal waiting room for online video calls
Video calls with multiple participants
Schedule recurring sessions with clients
Bulk download & export invoices (CSV, PDF)
Up to 200 intake forms and file uploads
Fees when invoicing through the platform:25% commission fee on first invoice for new clients, 5% fee on repeat client invoices
Premium
€79.90/month (excl. VAT)
Top ranking in directory search results
Embedded introduction video on profile
Lowest invoicing transaction fees (3.5%)
Prioritised customer support reply times
Unlimited intake forms and client uploads
Fees when invoicing through the platform:3.5% payment processing fee on all client invoices
Private by design
Your clients' data is stored in Germany, and it stays yours
Stored in Germany
- Hosted in German data centres.
- Yours, under a signed agreement.
- We publish the providers we work with.
Locked at every layer
- Encrypted in transit and in storage.
- Turn on Practice Vault for a lock only you hold.
- Calls are never recorded or transcribed.
Our data protection officer
- External, in Munich, named in our privacy policy.
- Reviewed periodically by outside experts.
- Report a problem straight to us.
Our approach to AI
Humans first. Technology second.
Technology can make your practice easier to run. But it should support therapy, not quietly enter the relationship between you and your clients.
- 01No AI therapists or chatbots that simulate therapy
- 02Clinical data stays private, and any AI use with it is opt-in
- 03Clinical judgment remains with you
Why join It's Complicated?
Freedom.
Your practice, your way – your fees, formats, and clients.
Diversity.
A truly international, multilingual network across approaches and backgrounds.
Integrity.
Therapist-first. We partner with clinicians rather than turning them into the product.
Get started
It's Complicated is an all-in-one, therapist-led platform. Set up your practice in minutes, connect with colleagues, and let clients find you – online and in person.
1. Create your account
Fast setup, ready in under 2 minutes
2. Set up your tools
Calendar, invoicing, secure video, notes
3. Join the community
Local meetups, online masterclasses, referrals
4. Choose your visibility
Apply to directories and matching/EAP programmesGet involved
Your playbook for building a thriving therapy practice
Our Therapist Playbook offers a clear, step-by-step guide to building a thriving private practice. Written by therapists, for therapists. Get practical tools, proven strategies, and real-world advice to grow a sustainable practice.
Download NowOur latest podcast
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